Covers your order if it’s lost, damaged, or stolen in transit.
4 payments of $0.00
4 payments of $0.00
From $10 a week
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Learn How?If something goes wrong between our door and yours, this has you covered.
Shipping Protection covers your order if it’s lost, damaged, or stolen in transit. If there’s an issue, you can lodge a claim directly without waiting on the courier to make a call.
For orders under $100, Shipping Protection is available at a reduced price, so you can add peace of mind without much extra cost.
It’s optional, but once your order leaves us, this removes the risk.
What’s covered
• Lost parcels
• Items damaged in transit
• Stolen deliveries
What’s not covered
• Delivery delays where the parcel is still in transit
• Orders delivered to an incorrect address entered at checkout
• Parcels marked as delivered by the courier, including authority to leave locations
• Normal wear and tear or damage caused after delivery
• Issues related to customs, duties, or import delays
Important to know
• Coverage applies only to the order it was purchased with
• One claim per order
• Claims must be lodged within 30 days
How claims work
If you need to make a claim, you can do it here
https://turtlestrength.com.au/apps/shipguard/claim/login
Returns will be accepted for up to 60 days of Customer’s receipt or tracking number on unworn items. You, as a Customer, are obliged to inform us via email before you return the item, only in the case of:
– Received the wrong item.
– Item arrived not as expected (ie. damaged packaging).
– Item had defects.
– The shipper does not allow the goods to be inspected before payment.
The returned product(s) must be in the original packaging, safety wrapped, undamaged and unworn. This means that the item(s) must be safely packed in a carton box for protection during transport, possibly the same carton used to ship to you as a customer.
Read more here: Refund Policy.
Free standard shipping anywhere in Australia when your order is over $130.
Proudly based in Darwin. Designed in Australia for Australian lifters.
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