Need help with your order, sizing, or gear?


Find answers to common questions, including orders, shipping, returns, sizing, product care, and finance options. You can also contact us below.

Frequently Asked Questions


Orders, Shipping and Stock

Where do you ship from?
Shipped from Darwin, Northern Territory, Australia. All orders are packed and sent directly by us.
How long does shipping take within Australia?
Standard shipping usually takes 3 to 7 business days depending on your location. You can read more in our Shipping Policy.
Do you offer express shipping?
Yes, express shipping is available at checkout.
When will sold-out items be restocked?
We restock regularly. For updates, you can contact us here.

Sizing and Product Help

What size should I choose?
Each product page includes a size guide specific to that item. You can also view all sizing in one place on our Product Size Charts page. If you still need help, you can reach us through our Contact Us page.
How do I measure myself correctly?
Measure around your waist where the belt will sit. You can check the size guide on each product page or view all sizing on our Product Size Charts page. If unsure, reach us through our Contact Us page.
What if I’m between sizes?
We recommend sizing up for comfort. You can review sizing ranges on our Product Size Charts page or reach us through our Contact Us page.
Can you help me choose the right gear?
Yes. Check our How to Guides, view sizing on our Product Size Charts page, or contact us here: Contact Us page.

Returns, Exchanges and Warranty

Can I return or exchange my order?
Yes. Items must be unused. See our Refund Policy.
What is your returns policy?
View our full Refund Policy.
What if my item is faulty?
Contact us with photos via our Contact Us page.
What if my order is damaged in shipping?
Submit a claim via our shipping damage claim page.

Retail, Partnerships and About Us

Do you supply gyms?
Yes. Contact us via our Contact Us page.
How can I become an influencer?
Send your socials via our Contact Us page.
Do you offer bulk discounts?
Yes. Reach out via our Contact Us page.
Who is Turtle Strength?
An Australian strength brand based in Darwin. Learn more on our About Us page.

Manage your order, sizing and payments

Finance Options

Choose how you pay with flexible options including Afterpay, Zip Pay and PayPal available at checkout.

Finance Options

Product Size Charts

Size charts are available on each product page to help you find the right fit across all Turtle Strength gear.

Size Charts

Order Status

Track your order, view updates and check delivery details anytime through your account.

Order Status

Policies

Terms of Service

Understand how our website works, your rights as a customer, and the terms that apply when using Turtle Strength.

Terms of Service

Privacy Policy

Learn how we collect, store and use your information when you browse, shop or contact us.

Privacy Policy

Refund Policy

Find out how returns and exchanges work, including what to do if your order isn’t quite right.

Refund Policy

Shipping Policy

Check delivery timeframes, shipping options and what to expect once your order has been dispatched.

Shipping Policy

Free Shipping Over $100

Free standard shipping anywhere in Australia when your order is over $100.

60-Day Returns

You have 60 days from receiving your item to request a return. Refund policy.

Australian Owned

Proudly based in Darwin. Designed in Australia for Australian lifters.

Postal Address

Suite 1340, Shop 4/284 Whitewood Road, Howard Springs Northern Territory 0835, Australia
OR
PO BOX 1340, Howard Springs, Northern Territory 0835, Australia